Refund policy

Refund Policy

Effective date: March 29, 2026

At Lumani Impact, we aim to provide clear, fair, and transparent service. This Refund Policy explains when refunds may be available for purchases made through lumani-impact.click.

1. Who We Are

Lumani Impact is operated by:

SECURE PAYMENT LTD
Lytchett House, 13 Freeland Park, Wareham Road
Poole, Dorset, England, BH16 6FA
Email: contact@lumani-impact.click
Phone: +44 (0)370 524 4622

2. Nature of Our Products

Lumani Impact sells digital products only, including downloadable and/or electronically accessible guides, educational materials, and related digital content. We do not sell physical goods through this store unless expressly stated on a product page.

3. Right to Cancel Before Digital Delivery Begins

Where applicable under consumer law, you may have the right to cancel your order within 14 days from the date the contract is formed, provided that digital delivery has not yet started.

Because our products are digital and are generally made available shortly after purchase, this cancellation right may end once you:

request or agree to immediate access to the digital product;
begin downloading, streaming, opening, or otherwise accessing the content; and
acknowledge at checkout that you understand your cancellation right will be lost once digital supply begins.

4. No Refunds After Access or Download Begins

Once a digital product has been delivered, accessed, downloaded, opened, or otherwise made available to you with your consent for immediate supply, refunds are generally not available except where required by applicable law.

This approach is necessary because digital products cannot be returned in the same way as physical goods and may be copied, saved, or used immediately upon delivery.

5. Refunds for Faulty, Defective, or Misdescribed Digital Content

If the digital content you purchased is:

faulty or corrupted;
not as described on the product page;
inaccessible due to a problem on our side; or
materially different from what was advertised,

please contact us at contact@lumani-impact.click.

Where appropriate, we may:

provide replacement access;
correct the issue and re-deliver the content;
provide an updated file or access link; or
issue a full or partial refund, depending on the circumstances.

6. Duplicate Orders or Billing Errors

If you believe you were charged in error, charged more than once for the same order, or experienced a technical issue during checkout, contact us promptly with:

your full name;
the email address used for the order;
the order number, if available;
the date of purchase; and
a short description of the issue.

Verified duplicate payments or billing mistakes will be reviewed and corrected where appropriate.

7. How to Request a Refund

To request a refund or report a product issue, email:

contact@lumani-impact.click

Please include:

your full name;
your order number;
the email address used at checkout;
the name of the product purchased; and
the reason for your request.

We may ask for additional information reasonably necessary to verify the purchase and assess the request.

8. Review Process

Refund requests are reviewed individually and in good faith. Submitting a request does not guarantee that a refund will be approved.

If your request is approved, refunds will usually be issued back to the original payment method used for the purchase. Processing times may vary depending on your payment provider or bank.

9. Non-Refundable Situations

Except where required by law, refunds will generally not be issued for:

change of mind after digital access has begun;
failure to read the product description before purchase;
dissatisfaction based on personal preference where the product matches its description;
inability to use the product due to lack of compatible software, hardware, internet access, or user error, where these requirements were reasonably apparent;
requests made without sufficient information to verify the purchase.

10. Chargebacks

If you experience a problem with your order, we encourage you to contact us first so we can try to resolve it quickly and fairly. Unjustified chargebacks may delay the handling of your request while we investigate the transaction and provide supporting records to the payment processor.