Shipping policy

Shipping / Delivery Policy

Effective date: March 29, 2026

At Lumani Impact, all products sold through lumani-impact.click are digital products. This means we do not ship physical items and we do not use physical shipping carriers for order fulfilment unless a product page expressly states otherwise.

1. No Physical Shipping

Because our products are delivered digitally:

  • no parcel, package, or printed item is shipped to your address;
  • no physical delivery fee applies unless explicitly stated;
  • no physical shipping methods such as postal mail or courier delivery are used for standard orders.

2. How Digital Delivery Works

After a successful purchase, your digital product may be delivered by one or more of the following methods:

  • on-screen access immediately after checkout;
  • download link;
  • email confirmation containing access instructions;
  • account-based access, where available.

The exact delivery method may vary depending on the product and checkout flow.

3. Delivery Time

Digital products are typically delivered as soon as possible after payment is successfully completed.

However, delivery may be delayed in some cases, including:

  • payment verification checks;
  • incorrect or incomplete email information;
  • technical errors;
  • internet or browser issues;
  • temporary platform maintenance;
  • fraud prevention review.

4. Customer Responsibilities

To ensure successful delivery, you are responsible for:

  • entering a valid email address at checkout;
  • checking your spam or junk folder;
  • ensuring your device and internet connection can access the product format;
  • saving your confirmation email and access details for future reference.

5. Delivery Issues

If you do not receive access to your digital product within a reasonable time after payment, please contact us at:

contact@lumani-impact.click

Please include:

  • your full name;
  • the email used for the order;
  • the order number, if available; and
  • a description of the issue.

We will make reasonable efforts to assist you and restore access where appropriate.

6. Geographic Availability

Digital products may generally be purchased from multiple regions, subject to:

  • payment acceptance;
  • website availability;
  • local legal restrictions, if any; and
  • technical compatibility.

You are responsible for ensuring that use of the website and purchase of digital products is lawful in your location.

7. Support Timing

We aim to respond to support requests as quickly as possible. Typical response time is 1–2 business days.

8. Refunds and Delivery

Questions about cancellations, refunds, faulty digital content, and billing issues are governed by our Refund Policy.